Contact us

✉️ Email

hello@flextravellers.com

We aim to reply within 1 business day. For a booking you made on a partner site (Viator, GetYourGuide, Klook, Trip.com, Expedia, Aviasales, CruiseDirect, DiscoverCars, Kiwitaxi, Welcome Pickups, Airalo, Saily or Localrent), contact that partner first — they hold your booking and payment — and copy us if you need help.

🔁 Changing or cancelling a planning request

Planning requests are tied to the email you sent them with. Sign in with that email and open Planning requests to view or cancel a request — cancelling is free and instant. To change dates or details instead, either cancel and send a new request with the right details, or email us at hello@flextravellers.com with your FT- reference and what needs to change. Nothing is booked or charged by a planning request, so a change costs nothing. (Bookings made on a partner site are changed with that partner — see above.)

🛡️ Protect yourself from scams

FlexTravellers does not collect booking payments. Anyone claiming to represent us who asks you to pay FlexTravellers for a partner booking should be treated as suspicious. Never share your password, sign-in link, one-time code, full card details, or identity documents with someone claiming to be our support team. Reach us by typing flextravellers.com into your browser — a sender name or email address alone does not prove a message is genuine. Full guidance on our Booking & refund help page.

💬 Chat

The chat bubble on this site (powered by Tidio) reaches the same team. If we are offline, leave your email and we will reply there. If the bubble does not appear at all, your browser or an ad-blocker may be blocking third-party chat — email us at hello@flextravellers.com instead (above); nothing is lost by using email.